FAQs2018-10-29T22:20:52+00:00

Frequently Asked Questions

To better serve you, we have provided answers to the most commonly asked questions. If you find you have a question that has not been answered, please use the button below to ask and someone will get back to you promptly.

Ask Us A Question
Who pays for the shipping on returned merchandise?2022-06-14T22:25:25+00:00

DM Uniform pays for shipping for any items which are defective or sent in error.

What if the product I need is not shown on your website or order form?2018-07-14T19:57:04+00:00

Call our store at 972-509-0010 or email: planostore @ dmuniform.com

How soon will my credit card be charged after placing my order?2018-07-14T19:56:26+00:00

Credit cards are billed when orders are placed.

How will my order be shipped?2018-07-14T19:55:46+00:00

UPS or US Postal Service. USPS delivery only to PO Boxes.

Do I have to pay for shipping?2022-08-18T22:04:42+00:00

There is a flat rate fee of $9.50 to ship orders placed by online to a customer’s home.

Can merchandise ordered online be returned to the store?2022-08-18T22:05:42+00:00

Yes. DM Uniform will gladly exchange, replace, or refund items within 60 days of purchase for items that are unworn, unwashed, unaltered and have all original tags attached to the item purchased. For the safety and protection of our customers, all refunds and exchanges require valid photo identification. Refunds will be issued in the same form of tender as stated on the original receipt.

Do I have to pay shipping charges if I return or exchange an item?2022-06-14T22:25:03+00:00

Yes, you are responsible for all shipping costs. In the case of manufacturer’s defect DM Uniform will pay for return shipping costs. If you prefer, you may return/exchange your item at our store.

Can I pick up my order at the store?2022-08-18T22:06:56+00:00

No. This service is NOT offered anymore. Shipping only.

What is the address for the DM Uniform retail store?2022-06-14T22:26:17+00:00

We are located at 700 Alma Drive, Suite 112, Plano, TX  75075.

Can my student buy their uniform at the store anytime throughout the year?2022-06-14T22:26:42+00:00

Yes, DM Uniform stocks products year-round.

Does DM Uniform sell shoes?2022-06-14T22:27:12+00:00

Yes, we carry a shoe inventory for schools.

What methods of payment do you accept?2022-08-18T22:07:46+00:00

We accept cash, Google and Apple Pay, and these major credit cards:  Visa, MasterCard, Discover, American Express

How do I return/exchange an item?2022-06-14T22:28:24+00:00

DM Uniform will gladly exchange, replace, or refund items within 60 days of purchase for items that are unworn, unwashed, unaltered and have all original tags attached to the item purchased. For the safety and protection of our customers, all refunds and exchanges require valid photo identification. Refunds will be issued in the same form of tender as stated on the original receipt.

What is DM Uniform’s Warranty Policy?2022-06-14T22:29:08+00:00

DM Uniform offers a school year warranty against manufacturer’s defects. In the rare event that a garment is defective we will gladly replace it with the identical item and size.

Our ultimate goal is for all of our guests to be completely satisfied with their purchase. If you have any doubts or questions about our return policy, please call our store at 972-509-0010.

Can I return a customized item?2018-07-14T19:44:42+00:00

Yes, provided the product is unworn, unwashed, unaltered and has all the original tags attached. However, special orders and items customized with a student’s name, initials, or graduation year are final sale and may not be returned or exchanged.

I’m a teacher, do I receive a discount?2018-07-14T19:43:56+00:00

We offer a 15% discount to teachers and employees who work in schools that we serve. This discount can be applied only when ordering student uniform items by phone or in the store. We request verification of current employment in order to process the discount.

How do I order uniforms if my school is not listed?2022-06-14T22:30:04+00:00

If you do not see your school listed on our website, please call (972) 509-0100 or come into the store. Or click below to find out how your school can become a DM Uniform school uniform partner.

Tell Us About Your School
What are DM Uniform business hours?2022-09-01T20:33:12+00:00

Store Hours*

Monday – Wednesday:  11am – 6pm

Thursday:  Closed

Friday:  11am – 6pm

Saturday:  10am – 3pm

Sunday:  Closed

* Hours may vary

What if my child needs a special size not offered on your site?2018-07-14T19:34:16+00:00

Please call the store (972-509-0010) so we can understand your needs and offer you special assistance. We have several alternatives for fitting special orders and sizes.

Do the clothing items in your store fit “true” to size?2018-07-14T19:33:38+00:00

No. If it is your first time shopping our store, we always recommend bringing your child in to have them try on all of the merchandise their school requires.

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